Shipping Policy

KnowMe does not currently ship outside of Canada or the United States.

Free standard ground shipping is offered on all orders over $100.00, after applied discounts and before taxes. The cost for shipping will automatically be deducted at checkout for all eligible orders. (This shipping offer does not apply to orders being shipped to Nunavut, Yukon or the Northwest Territories, in Canada. Or Alaska and Hawaii in the USA.) 


All other Canadian orders are offered a flat rate shipping fee of $15.00 (Not including Nunavut, Yukon or the Northwest Territories).

All other American orders are subject to carrier calculated shipping rates, based on weight & shipping location (address).

All orders will be fulfilled within 1-2 business days of receipt. Depending on where you live, the time it may take for your product(s) to reach you, may vary. Please allow anywhere from 3 to 7 business days for delivery on new and exchanged items.

If you need to receive your order faster, you can choose our expedited shipping option at additional cost.

IMPORTANT
To avoid interruptions and/or complications in the delivery of your order, please make sure of the following:

  • Shipping and billing addresses are valid. (shipping is not available to A.P.O./F.P.O. and P.O. box addresses due to shipper restrictions);
  • The billing address matches the location where your credit card bill is sent.

DUTIES & TAXES
Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

TRACKING YOUR ORDER
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, which along with the postal code of your shipping address, will be all you need to track your order.